{"product_id":"extension-garantia-lenovo-5-anos-premier-support-upgrade-from-3-anos-premier-support","title":"Lenovo 5 Year Premier Support upgrade from 3 Year Premier Support","description":"\u003cdiv id=\"sync-icecat\" data-source=\"db-sync\"\u003e\n  \u003cb\u003eLenovo™ Premier Support\u003c\/b\u003e provides direct access to Lenovo's experienced and qualified technicians who offer comprehensive hardware and software support. Our troubleshooting experts have advanced technical knowledge and system expertise to quickly provide solutions and advice to keep your software and hardware running efficiently and optimally.\u003cbr\u003e\u003cb\u003eTechnical Support with the Premier Difference\u003c\/b\u003e\u003cbr\u003e• Advanced-level technicians\u003cbr\u003e• End-to-end incident management\u003cbr\u003e• Faster first-time problem resolution\u003cbr\u003e\u003cbr\u003eDo you want to take your business to the next level and improve your employees' support experience? Lenovo Premier Support offers VIP treatment to both your IT staff and end-users.\u003cbr\u003e\u003cbr\u003eYou'll have a direct line to our most elite technicians who will listen first and then provide advanced troubleshooting without scripts. These technicians are evaluated on first-time fixes, so they are committed to providing quick and accurate resolution.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support Center\u003c\/b\u003e\u003cbr\u003e• Advanced technical support available 24 hours a day, every day of the year\u003cbr\u003e• Dedicated phone number and no phone menus to navigate\u003cbr\u003e• Single point of contact for comprehensive and escalated incident management\u003cbr\u003e• OEM hardware and software support (1)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTechnical Account Managers\u003c\/b\u003e\u003cbr\u003e• Proactive relationship and escalated management\u003cbr\u003e• Personalized recommendations for your business\u003cbr\u003e• Comprehensive reports and quarterly account reviews\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePriority Service Delivery\u003c\/b\u003e\u003cbr\u003e• First in line for service requests\u003cbr\u003e• Next business day on-site service (2)\u003cbr\u003e• Warranty claims including parts and labor (2)\u003cbr\u003e\u003cbr\u003eYou'll also have access to Technical Account Managers who act as a single point of contact for incident management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next business day repair service and prioritized parts access, computer downtime and productivity interruptions will be absolutely minimal.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eThis is the Premier Difference.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e1) Excludes:\u003cbr\u003eEnterprise software applications\u003cbr\u003eSoftware not supplied by Lenovo\u003cbr\u003eOut-of-warranty replacement parts and maintenance\u003cbr\u003e\u003cbr\u003e2) Out-of-stock parts may delay service delivery. Not available in all countries. If Lenovo determines that the product issue is covered by warranty and cannot be resolved by phone or through a customer-replaceable part, an on-site repair will be performed. Calls received after 3:00 PM (local time) will require an additional business day for service delivery. On-site repair service is only available for metropolitan areas. Next business day service is not guaranteed.\u003cbr\u003e\u003cbr\u003e3) Not available in all countries.\u003cbr\u003e\u003cbr\u003e4) Various levels available. Selection criteria apply. Contact your local vendor for more details.\n\u003c\/div\u003e","brand":"LENOVO","offers":[{"title":"Default Title","offer_id":48213466546401,"sku":"5WS0W86733","price":0.0,"currency_code":"MXN","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/9493\/9617\/files\/990bc64647a78662de3e570322075a351540b66f_48fd83b4-946c-4c2d-b2b6-89032e05f400.jpg?v=1779747174","url":"https:\/\/directob2b.com\/en\/products\/extension-garantia-lenovo-5-anos-premier-support-upgrade-from-3-anos-premier-support","provider":"Directo B2B","version":"1.0","type":"link"}